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This document establishes the General Conditions of Use and Online Sales of Kids House Furniture’s website. The navigation on the website and / or purchase of any product through the same implies acceptance of these General Conditions.
The online store domain available at www.kidshousefurniture.com (below only called "online store" or "website") is owned by Geração Habitual Unipessoal, Lda (hereinafter only "Kids House"), sole proprietorship based in Avenida João XXI, 565, 4715-035 Braga, Portugal, with the number of Collective Person identification (VAT Number) PT513462066 and proprietor House Kids Furniture (referred to simply "Kids House")
The General Conditions governing the visit / navigation and purchase and sale transactions made in the online store, between any natural person who uses it with a purely personal view, as the final consumer, with no intention of reselling the acquired items, and Kids House as responsible for selling the products through this online store.
You agree to use this website in compliance with the provisions of applicable law, refraining from using the page for activities contrary to law, morals and good customs, or rights and interests of third parties.
Are considered intellectual property of Kids House and, as such, protected by the rules of the Law of Industrial Property, all trademarks, distinguishing marks, images, text, photographs and any other works / works reproduced or represented in the online store, and so any reproduction or full or partial representation of the same website or any elements present in it.
The online sale is only valid and applicable to the territories inside the EU (European Union), being: Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Czech Republic, Romania and Sweden.
3. Changing Conditions
Kids House reserves the right to modify freely and at any time the terms and conditions in order to adjust them to the applicable law, without any notice.
Reserves also the right to unilaterally modify at any time without notice, presentation and website content about products, prices, promotions, commercial conditions and services. These changes will serve to an improvement of the website, while improving the services offered to the User.
Despite all the willing attention in the preparation of website content, information, text, graphics documents and / or other services may contain errors or are incomplete. In these situations, the Kids House shall not be liable for any damages resulting from the use (or inability to use) the website, including damage caused by viruses or any incorrectness or incompleteness of the information.
4. Trade Policy
The atmosphere in the online store and then available products are independent of the physical stores Kids House, with its own conditions regarding product, price, promotional gifts, promotional campaigns, etc. Thus, all issues and matters relating to purchases made at the online store should be treated exclusively by the means indicated in these Conditions.
Every order placed by the customer is made under reservation of ownership, so the products are the property of Kids House until effective and full payment of the amount due.
5. Information about Products
Kids House presents the information on the essential characteristics of products through technical descriptions shared by its suppliers, and illustrative photographs.
The images and photographs of products try to be as reliable as possible,but the Customer shall consider that there might be differences in color, shape of appearance / manner, which could also be due to the monitor and the web browser used. Therefore, we recommend that you read carefully all detailed information of the product, in order to make sure of it properly at the time of purchase.
6. Information on Prices
The prices indicated in the online store are presented in euros (€) and are subject to taxation of the Value Added Tax (VAT) in the country of origin of the buyer (customer).
The shipping costs are due to the Buyer and added to the total value of the selected products. The User will be informed of these charges before confirmingthe order and complete the purchase process.
Kids House reserves the right to change prices at any time. However, it undertakes to apply the rates and prices in the time of the purchase order.
In the event of computer error, manual, technical or any other source, which causes a substantial change not provided by Kids House in the selling price to the public, the purchase order will be considered invalid and void.
7. Purchase Process
To make a purchase order, you must access www.kidshousefurniture.com and follow the steps below.
First, you should register as a customer at the website by filling out the electronic form, following the instructions at each step. After registration, you may proceed to the purchase(s) of your product(s).
It is the Customer's responsibility to ensure that all necessary data are given correctly and completely, because only in this way Kids House can ensure the acceptance of the order and subsequent delivery.
7.2 Selection of Products
Throughout the website, the customers can view all items available and variants and can select those that best serve their purpose of acquisition. You must enter those that wish to purchase to the basket and can, whenever you want, delete any of the articles previously inserted therein. Once the selection process, you should review your order and check that it is conform. You should then proceed to payment, thereby confirming the order.
7.3 Shipping Cost
Shipping costs are billed for each order, and presented before the order confirmation. You may opt for the shuttle service (in charge of a logistics partner country concerned) or pick-up of articles in the factory (only packaged in parts).
In the online store, the accepted payments are by Credit Card, PayPal and Bank Transfer, as indicated in the payment menu at the checkout, not being accepted any other means of payment.
For the first option, the following are accepted: Visa, Visa Electron, MasterCard and American Express. The customer must inform all the data requested. In the case of payment platform to inform the non-acceptance of the payment, the order will be canceled.
If you prefer the second platform will be redirected to the page of PayPal, where you can access your account and follow up the payment.
If you want to proceed with the Bank Transfer, the order amount will be transferred to the account with IBAN PT50-0033-0000-45492287730-05 and SWIFT-BCOMPTPL. During the process, you should make indication of the order number to which the transfer relates (under possible miscommunication and effective customer identification).
The customer must pay the exact amount specified in the confirmation of each order, and must do so using only the above-described methods of payment. Otherwise, if you attempt to use another not planned mode of payment, Kids House shall not be liable for the loss of payment or any other damages caused by that.
7.5 Confirmation or Cancellation
After making your purchase, the Customer will receive an automatic email to confirm the transaction to be printed or saved for future reference.
Your order will be processed only after confirmation of the respective payment. In case of non-payment or non-performance or non-confirmation of the General Conditions, Kids House reserves the right to not accept the customer's order, or cancel it, even after the automatic confirmation.
Kids House reserves the right not to confirm and / or to deliver the ordered products, regardless of the reason and disclaims liability for any damages or costs, if:
- There is any unforeseeable event or change the current circumstances that may affect the production, transportation and their costs, or to cause abnormal rises in raw materials prices;
- If for any reason it is impossible to collect and receipt of appropriate payment;
- If the products already ordered are not available;
- If the order has been made with errors in the essential data for the delivery of the order;
- If the order is signed by website security systems such as an incorrect order, irregular and / or considered fraud.
In any of these cases, Kids House informs the customer by e-mail about this situation of the sale confirmation impossibility and the consequent cancellation of the order, returning the amount paid for the items.
Where the customer opts for the transport service, it will be provided by the carrier. The day and time for delivery shall be defined by mutual agreement after receiving e-mail. At the time of delivery, you must check / inspect the packaging and products shipped in order to ascertain their condition or damage. If you notice any nonconformity or damage to the products, you have a responsibility to alert the technician, referring to the damage in the document delivery and inform Kids House.
If you wish to submit any claim relating to the discharge and / or assembly, should be sent by email to Kids House, and complemented with photos.
8. Deadlines for Delivery
Barring some exceptional situation, the items will be delivered within 8 weeks after the formalization of the order. In the event of delay for reasons of force majeure, Kids House is committed to inform the customer and make the best efforts to quickly solve the situation.
9. Exchanges / Returns / Complaints
Under the legislation, in case of lack of conformity of goods with the contract, the consumer is entitled to it to be replaced without charge by repair or replacement, at appropriate price reduction or termination of the contract. The consumer must report the lack of conformity within two months after its detection and may exercise the rights described where the lack of conformity becomes apparent within a period of up to two years after delivery of the goods.
You may proceed to free termination of the purchase and sale of products, without any compensation and without invoking any reason, within 14 days after physical possession of the goods. The amount paid for the goods ordered will be reimbursed and the return costs are to be borne by the customer. You can exercise your right to free termination of the contract by filling out the following:
«Free Resolution Form template
(Just fill out and return this form if you want to terminate the contract)
- To [here the name, geographical address and, where applicable, the fax number and the email address of the trader]:
- We hereby communicate / communicate (*) that I / We (*) my / our (*) contract of sale for the following well / for the provision of the following service (*)
- Ordered on (*) / received on (*)
- Name (s) of consumer (s)
- Address (s) of consumer (s)
- Signature (s) of consumer (s) (only if this form is notified on paper)
(*) Delete as appropriate '
In any case only be accepted returns of items that are without any trace of use / change in perfect original condition and accompanied by all the accessories that constitute them. The Customer is responsible to properly pack the items to return.
10. Privacy and Data Protection
Kids House respects the privacy of all users of its website and is committed to protect the personal information of each user, in accordance with national and Community legislation. Some sections and / or functionalities of this website can be navigated without the use of disclosure of any personal information from the user.
The collected data is the responsibility of Kids House, which will process and store computerized form, and intended to be used in the pre-contractual and contractual relation with customers or potential customers, within the available products and services.
Within the customer data management, data collection will be transmitted to third parties such as transport companies, having as sole and exclusive purpose the realization and full implementation of the services or products purchased by the user.
Personal data relating to name, phone, address and e-mail may still be used for the purpose of Advertising and Marketing, particularly for sending information about the offerings of Kids House. You may refuse that your data be provided for advertising and marketing purposes, by requesting it per e-mail.
11. Law and Jurisdiction
These general conditions are governed by Portuguese Law.
All disputes arising from the interpretation or implementation of this Agreement shall be settled by the Court of Viana do Castelo, with express waiver of any other.
12. Alternative Dispute Resolution
In case of dispute, the consumer may resort to one of Consumer Dispute Resolution Alternative Entities. For more information, please consult the Consumer Portal (www.consumidor.pt). Kids House is not, however, adhering to some Alternative Resolution Entity disputes.
13. Customer Support
For additional information or clarification, the User / Customer may contact the company via the supplied email or by phone at (+351) 258 400 702, Monday to Saturday from 10h to 13h and 15h to 19h.